Marv Pratt

Educational Designer

About me Marv he him
Hi there What I do goes by a lot of names Instructional Designer Trainer Facilitator Writer Editor Experience Designer Success Designer and the like But what I m passionate about is creating educational experiences for adult learners that that offer structure consistency exceptional quality and most importantly are willing to make these experiences sincerely fun and engaging And my philosophy is if you make them fun they will be engaging
2023 Present
National Trainer I
DHI Mortgage Austin TX
Develop and deliver mortgage specific skill trainings both in person and virtually for technical and processing roles for the largest consumer homebuilder in the U S
2021 2023
Instructional Designer
Meta Facebook Austin TX
Designed and delivered various skill trainings both in person and virtually to over 5000 global sales and support agents Worked with stakeholders and SMEs to enhance the distribution retention and upkeep of all educational materials
2019 2021
Lead learning and development specialist
EPAM Inc Austin TX
Developed innovative tech learning solutions including eLearning and assessments primarily for Google Collaborated with project managers and instructional designers to create Learning Objectives and Paths for multi tier training
2010 2019
senior mac expert specialist in store guest trainer
Apple Inc Austin TX
Delivered pre sale tech consultations and sales strategies for Apple Retail Contact Center s frontline sales Created and conducted ongoing education and product training for sales service and SMB agents
Skills Proficiencies and Passions
Learning Development
eLearning Authoring Software Project Management Classroom Management ADDIE Bloom s Adult Learning Methods Gamification of Learning
Communications Media
Marketing Writing Technical Writing Editing Public Speaking After Dinner Speaking Audio Video Production Editing
Travel Hiking DIY Home Projects Live Music Film House Cat Herding

I've worked with...

POWER Skills Training
Meta 2022 2023
Project Description
To address a customer facing skills gap among vendor agents I conducted an initial analysis via team surveys and feedback to identify needs and skill levels informing the design of two engaging training videos and a structured team huddle guide for skill enhancement The first video highlighted the importance of soft skills and the second offered practical improvement methods supported by a guide to foster structured actionable discussions Utilizing instructional design principles performance support and blended learning strategies I developed and implemented these materials in a virtual learning setting emphasizing fun and effective learning through narration and visual elements
Need Impact
Need Improvement in front line customer service experience Impact Improvement in CSAT scores across all products in the quarter following implementation
Cases CRM Skills Training
EPAM for Google 2019
Project Description
Following significant UI changes to Google s internal CRM software my team created and deployed over 7 5 hours of new training content including 27 eLearning modules to retrain and onboard agents with the updated workflows and functions
Need Impact
Need Retrain global teams and fold in onboarding on wholesale interface redesign of internal CRM Impact Modular scaleable training solution for mission critical software
HomeKit Learning Experience
Apple 2016
Project Description
At Apple I significantly improved sales and service agents product knowledge by leading the creation of an interactive learning experience in our product lab focusing on smart home products The approach blended instructor led discussions with hands on breakout groups resulting in a considerable improvement in the agents expertise and effectiveness
Need Impact
Need Front line sales and service need increased familiarity with smart home devices Impact Engaged teams having authentic enthusiastic customer interactions
Other Projects
Book Editing For Doctors Only
OJM Group 2012
Project Description
Between 2009 and 2013 I edited three different editions of For Doctors Only a comprehensive financial planning guide for medical professionals
Comedy Writing Performance
Various 1998 present
Project Description
For over two decades I have performed group improvisational and sketch comedy After Dinner Speaking Stand up comedy and created scripted online content individually and with my regular writing partners The Weisenheimers
Connect with me
Marv Pratt
docmarvy me com 402 968 2096
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